Why Choose Electromatica Customer Management?
The Customer Management Suite includes web-based customer relationship management (CRM) applications for managing leads, contacts, opportunities, and customer accounts.
- ERP and CRM that work together. It is not a loosely integrated module like so many other midmarket ERP products. From marketing, quoting, and sales to delivery and post-sales support, customer information is always up to date and accurate.
- Integrated content management. It provides a consolidated view of all customer records in a single database.
- Visibility: Dashboards and reports provide real-time sales data
Benefits of Electromatica Customer Management
360-degree view
Gain a complete view of your business with integrated financials, marketing, sales and service. Learn which customers are profitable and which are not.
Empower your customers
Give customers access to the financial and case information you choose through your Customer Self-service Portal.
Team approach to sales and service
Unlimited user pricing removes any impediment to full participation in automated workflow processes that encourage collaboration.
Improve Customer Service
Respond rapidly to customers’ requests at any point in the sales cycle – from first contact, through sales and fulfillment, billing, and after-sale service requests.
CRM Add-In for Microsoft Outlook
The add-in works with incoming and outgoing email in Outlook. It searches for existing leads, contacts, and employees in CRM and then allows 1-click access to an existing contact.
Real-time Synchronization with Salesforce
Electromatica ERP supports bi-directional real-time synchronization of data between Acumatica ERP and Salesforce CRM, allowing for simultaneous work in both systems.
Customer Management Applications
Sales Automation
Provide a complete view of opportunities and contacts to make your team aware of all experiences that may influence the sales decision.
Integrated Marketing
Manage leads, improve conversions, measure campaign performance, communicate with contacts, and improve productivity.
Service and Support Automation
Reduce response times, improve customer satisfaction, reduce support costs, and improve billing accuracyCreate a case from captured web form inquiries or manual entry. .
Customer Self-Service Portal
Furnish 24/7 customer access to account information, creation of new support cases, and the latest case updates through the on-line self-service portal.